Shipping policy

At muea.shop, we are committed to delivering your order quickly, securely, and with full transparency. All orders are carefully processed and shipped from our U.S. fulfillment facility. Please note that shipping times may be affected by weekends, holidays, or carrier delays outside our control.

 

Shipping Destinations

We currently offer shipping within the United States only.

We do not ship internationally at this time.

 

Shipping Costs

Standard Shipping: Free on all U.S. orders

 

Express Shipping: $10.00 flat rate

 

No additional or hidden charges will be applied.

 

Order Processing Times

Processing Time: 1–3 business days

(Orders are packed and handed over to the carrier during business days only.)

 

Estimated Delivery Times

Standard Delivery: 3–5 business days after shipment

 

Express Delivery: 1–3 business days after shipment

 

Delivery times are estimates and may vary based on weather, carrier delays, or high-volume periods.

 

Total delivery time = Processing Time + Transit Time.

 

Order Cut-Off Time

Orders placed after 5:00 PM (EST) will be processed on the next business day.

 

Delivery Methods

We ship orders through major U.S. carriers, including:

 

USPS

 

UPS

 

FedEx

 

DHL (Domestic partner deliveries)

 

Once your order has been shipped, you will receive a tracking number via email within 24 hours.

 

If you do not receive tracking information within 2 business days, please contact us at info@muea.shop.com.

 

Changing the Shipping Address

If you need to update your shipping address, please contact us within 48 hours of placing your order.

Once an order has been shipped or is in transit, we are unable to modify the address.

 

Multiple Shipping Addresses

One order can only be shipped to one address.

If you need items sent to multiple locations, please place separate orders.

 

Order Tracking

You can track your shipment using the tracking link sent via email, or visit our Order Tracking page and enter your order number and email.

 

Undeliverable Packages

If a package is returned due to incomplete or incorrect shipping information provided by the customer:

 

The customer is responsible for any reshipping fees.

 

We will notify you if your package is returned to us.